Review of Swagbucks customer service: 10 out of 10 (Swagbucks customer service is the best!)
As many of you know, I love Swagbucks and other ways to earn and win free stuff online! Whenever I get 45 swagbucks, I cash out for a $5 Amazon gift card. And I love that the gift cards usually come very quickly.
However, the other day, when I was at my “order status” page for Swagbucks, I noticed it showed an Amazon gift card was “shipped” (emailed) earlier in the day…. even though I never received the gift card via email. So, I double checked my email, including the SPAM folder, to make sure I hadn’t missed it. Nope… it wasn’t there….
I quickly emailed Swagbucks at [email protected] I wondered if I would even get a response, and figured I was probably just out of luck and wouldn’t get the gift card. Well, to my surprise, I received a reply from Swagbucks 5 minutes later!!! I couldn’t believe how quickly they responded…. and this was even at 10 p.m. on a Friday night! They asked me to check my SPAM folder, and said if it wasn’t there, they would resend it next week. So, I replied back, explaining I checked the SPAM folder, but found nothing. And then 3 minutes later, I had yet ANOTHER reply from Swagbucks, saying they would resend the gift card. And sure enough, on Monday morning, they resent the Amazon gift card!
I am simply amazed! I have emailed lots of companies on the internet with various customer service problems, but this is the quickest response I have ever received, and the quickest resolution to a problem I had. I am very impressed with Swagbucks! They run a great site, and are very proactive about making sure Swagbucks winners get their prizes! I give their customer service a rating of 10 Swagbucks (out of 10 possible Swagbucks)! 🙂 I highly recommend Swagbucks. It’s a great way to win free stuff online!
Way to go Swagbucks! You ROCK!!!
BTW… If you’re new to Swagbucks, or have no idea what I’m talking out, visit the site here!
Good to know. I ordered two Amazon gift cards from them the other day and only received one!!
Money Savin' Momma says
Does the second one show as shipped? (Sometimes it takes several days for them to ship, and technically you are supposed to allow up to 2 weeks to receive your prize.)
If it has not been sent out yet, the status will say “verified” rather than shipped. But if it says “shipped” and you never received it, definitely contact them.
Rachel K says
Thanks!! I had the same thing happen and they are sending another. I would have just let it go had I not read this.
Money Savin' Momma says
That’s awesome! Glad we could be of help! Swagbucks rocks!